our policies
CLIENTS WHO FAIL TO SHOW UP TO THEIR FIRST APPOINTMENT WILL BE RESTRICTED FROM SCHEDULING FUTURE APPOINTMENTS WITH US
Out of the mutual respect for our clients and Estheticians, please arrive 5 minutes early or on time to your appointment.
If you are unable to make your scheduled appointment time, we ask that you notify us as soon as possible, but no later than 24 hours in advance.
While we will always be understanding and accommodating of situations (out of your control or otherwise) that cause appointment adjustments, please know any fee associated with cancelling, rescheduling or no showing your appointment will not be waived.
cancellations or reschedule requests with less than 24 hour notice:
1st instance - $25 fee
2nd instance - 50% of total scheduled service fee
Thereafter - 100% of total scheduled service fee
Late arrivals that require a rescheduled appointment to accommodate the original appointment request:
$25 fee
Cancelling part of your appointment with less than 24 hour notice:
50% of cancelled service(s)
Appointments that book out 90 minutes or more require a deposit:
50% of scheduled service(s) to hold the requested appointment time.
New Client Appointments
Deposit of 50% of total scheduled service(s)
Refundable if cancelled or rescheduled no later than 48 hours in advance
Apprentice Appointments
Deposit of 50% of total scheduled service(s)
Refundable if cancelled or rescheduled no later than 24 hours in advance
ALL RETAIL SALES ARE FINAL
IF A PRODUCT HAS BEEN OPENED WE CANNOT EXCHANGE OR REFUND IT
If you have any questions or concerns about your service or results do not hesitate to contact us at book@dollhousesugarstudio.com